1.The type of Information collected from User;
2.How We collect and use that Information; and
3.How We process, share and protect that Information;
INFORMATION WE COLLECT
For the purpose of this Policy, Information collected from the User is categorized as Personal Information and Sensitive Personal Data/Information. “Personal Information” shall mean and include without limitation any information that can be used to uniquely identify, contact or locate a person or can be made available from other sources to uniquely identify, contact or locate a person, information/content that is posted, stored, saved, downloaded, uploaded or is otherwise made available by the User. “Sensitive Personal Data/Information” shall include password, financial information, biometric information, medical records and history and any other details classified so by Us for using Our Sites. Personal Information and Sensitive Personal Data/Information shall sometimes collectively be referred to as “Information” in this Policy.
We may collect Information that You submit to Us while booking a Host Service which include Your name, names and details of the persons staying with You, email address, login ID and password, date of birth, gender, phone number, payment information, demographic information such as postcode, location, preferences and interests and other information relevant to the services and other related information. We collect this information to provide customer support, Host Service booking.
You may not always be availing Host Services for Yourself. You might be taking a trip with other people or making a reservation for Host Services on someone else’s behalf (such as Your friend or relative). In both scenarios, You will provide their details as part of the booking. In such event, You represent that You are authorized by such other person/s to act on his/her/their behalf for booking the Host Services on Our Sites and such other person/s agree to these Terms. Please note that You shall be solely responsible and liable for any discrepancy, inaccuracy or falsity of the information that You provide to Us on behalf of such other persons. When You view or download content from Our Sites, We may automatically collect and store certain information such as internet protocol (IP) address, hardware settings, browser type, browser language, cookies, data caches or any other related information. We may collect and store device-related Information to help Us diagnose problems with Our server, resolve technical difficulties, deliver improved functionalities of Our Sites, provide relevant services, promote/advertise services, gather demographic information about Our User base and prevent the transmission of spam or viruses. We do not collect and store this information for any other purpose.
We also may collect information about Your activity on Our Sites, which might include frequency of visits to Our web site, average length of visits and pages viewed during a visit.
We may also collect information when We receive a complaint about You from a Host (e.g. in the case of misconduct).
You understand that your feedbacks, comments, ratings and any other related content You post on Our Sites or on any App store on any social media Sites or any other publicly accessible Sites relating to Us, Our Sites and/or Our Services forms part of public domain and are accessible to the public at large. All such sharing of Your information is done at Your own risk. We own all the rights, titles and interests in all such feedbacks, comments, ratings and any other related content You post as aforementioned and can use them in any manner at Our sole discretion.
If You are a Registered User on Our Sites, We may also store Your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help You plan and manage future booking or benefit from other features only available to Registered Users, such as incentives or other benefits.
HOW WE COLLECT THE INFORMATION
The methods by which We collect Your Information includes but are not limited to-
when You register on Our Sites;
when You create a profile on Our Sites or as part of the Services;
when You provide Your Information to Us including without limitation through phone calls, email, visits;
when You make a booking for a Host Service on the Sites;
when You use the features on Our Sites and/or when You use the Services;
HOW WE USE THE INFORMATION
We may use the Information that is collected from You to provide requested services and for Our internal business purposes, including, without limitation:
Provide and improve Our Services and improve Your browsing experience by customization of Sites;
Registration of the User on the Sites;
Complete transactions with the User effectively and billing for the Services provided;
Informing the User about booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the
transaction, cancellation or booking made in respect of the Host Service;
Delivery of personalized information;
Verification of identity of Users and perform checks to prevent frauds;
Help You address Your problems incurred on the Sites including addressing any technical problems;
Internal record keeping;
Send You information about additional offers, new destinations, discounts which We think may be of interest to You either directly from Us and/or on behalf of Our affiliates and Hosts;
Send marketing communications relating to Our business or the businesses of selected third parties which We think may be of interest to You;
Conduct research using Your information, which may be subject to Your separate written authorization;
debugging customer support related issues;
Performing other functions as described to You at the time of collection or pursuant to Your consent.
You may request details of Your personal information which We use/process about You by writing to or emailing us at ______________________________
DISCLOSURE OF INFORMATION
We are committed to maintaining Your trust, and We want You to understand when and with whom We may share the information We collect. We may disclose Your Information to-
Our affiliates, service providers, Hosts and other entities relevant to providing You with support and services.
Our research partners to conduct travel-related research (such Information is anonymised and aggregated)
We may share Your Information in connection with a substantial corporate transaction, such as the sale of Our Sites, merger, acquisition, consolidation, asset sale, or in the unlikely event of bankruptcy or winding up.
Respond to summons, court orders, legal process, law enforcement requests, legal claims or government inquiries and to protect and defend the rights, interests, health, safety, and security of Tripping, Our affiliates or the public. If We are legally compelled to disclose Information about You to a third party, we will attempt to notify You by sending an email to the email address in Our records unless doing so would violate the law and/or unless You have not provided Your email address to Us.
We may share Information for fulfilling the purposes disclosed to You at the time We collect the information or pursuant to Your consent or direction.
We are committed to ensure that Your Information is secure. In order to prevent unauthorized access or disclosure, We have endeavoured to put in place best international market practices and technical measures and suitable physical, electronic and managerial procedures to safeguard and secure the Information We collect through Our Sites. We restrict access of Information, to Our employees, affiliates, agents and service providers who need to know that information in order to process it for Us, and who are subject to strict contractual confidentiality obligations, and who may be disciplined or whose relationship with Us may terminate, if they fail to meet these obligations.
While We try Our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities, We cannot ensure or warrant complete security of all Information that is
being transmitted to Us by You. Further, We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond Our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
The User is responsible for maintaining the confidentiality of the User’s account, access information and password. The User shall be responsible for all uses of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Tripping of any actual or suspected unauthorized use of the User’s account or password.
RETENTION OF INFORMATION
We will retain Your Information for as long as Your account is active with Us to provide the services. We shall not retain such Information for longer than as required for the purposes for which the Information has been acquired or as may be required under the applicable law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by Us as long as necessary for Us to provide services effectively and/or improve the services, but Our use of the anonymized data will be solely for analytic purposes.
LINKS TO OTHER WEBSITES
CORRECTING INACCURACIES OR UPDATING INFORMATION
If any of Your Information changes, or if You need to update or correct Your Information, You may login to Your User Account and make such updating or correction. Alternatively.
You may send updates and corrections with appropriate supporting documents to Us at ______________________________. We will take all reasonable efforts to incorporate the changes within a reasonable period of time.
We shall not be responsible in any manner for the authenticity of the Information supplied by the User to Us or Our Affiliates or Hosts, as the case may be. If a User provides any Information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or We have reasonable grounds to suspect that such Information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate such User’s account at Our sole discretion.
In the event that any provision of these terms is held unenforceable, the validity or enforceability of the remaining provisions will not be affected, and the unenforceable provision will be replaced with an enforceable provision that comes close to the intention underlying the unenforceable provision.
GRIEVANCE REDRESSAL AND QUERIES